Terms and Conditions 
1) Your booking is with Eddie English trading as ‘SailCork’ and ‘SailCork.com’
1a) It is recommended that you have your own accident/holiday insurance policy.
2) A deposit is payable on booking
a) For Sunshine Yachting Holidays - 25% of full fee
b) For Distance Learning delivered online – the full fee shall be payable on booking
c) For all other courses and trips – 15% of the full fee
3) Your deposit is non transferrable and non-refundable.
4) The balance of the fee shall be paid as follows:
a) For Sunshine Yachting Holidays - at least 60 days before the scheduled departure date from Ireland.
b) For all other courses and trips – at least 21 days before start date.
5) Cancellation charges shall apply as follows and this includes value of vouchers :
a) Sunshine Yachting Holidays
i) 60 days or more before the scheduled departure date from Ireland – 25% of full fee (i.e. forfeit of deposit) ii) More than 30 days and less than 60 days before the scheduled departure date from Ireland – 70% of full fee iii) 30 days or less before the scheduled departure date from Ireland – 100% of the full fee (i.e. no refund)
b) All other courses and trips
i) 21 days or more before start date – 15% of full fee (i.e. forfeit of deposit)
ii) More than 7 days and less than 21 days before start date – 70% of full fee
iii) 7 days or less before start date – 100% of the full fee (i.e. no refund)
6) If you book a course, trip or holiday and fail to attend or if you leave after it has started, the full fee is forfeited which includes value of vouchers
. 7) Subject to availability you may move your booking to another date and a €50 administration charge shall apply. 8) SailCork reserves the right to postpone a course, trip or holiday due to weather, operational reasons or to follow guidelines of the Irish Government. In the event of a postponement, you will be offered an alternative date. Should that date not suit you, you may transfer your booking to an alternative date, or another SailCork course or trip and no administration fee shall apply. 9) SailCork reserves the right to cancel a course, trip or holiday before commencement if minimum numbers have not booked or any other reason. The client shall be offered an alternative course, or a full refund will be given. In the event of a course cancellation, SailCork shall only liable be liable up to the value of the course fee and not any consequential loss.
10) Distance Learning courses:
a) it is a condition of participation that the participant identifies himself/herself to SailCork either by logging in using the name under which the booking is made or responding to a chat message or verbal request requesting identification. Failure to do this may result in the participant being disconnected from the session, without refund.
b) SailCork may record sessions. It is a condition of booking that the session shall not be recorded by participants. In the event of the participant’s electronic communication failing or performing poorly, SailCork will endeavour to provide access to a recording of the session for single use only and on the basis that is shall be viewed by the booked participant and members of his/her household only.
c) attendees may be joined by members of the same household, without further charge, provided they use the same device.
11) SailCork Gift Vouchers:
a) are redeemable against SailCork courses, trips and holidays as well as sales of books, charts and navigation instruments. They cannot be exchanged for cash and are not refundable.
b) comply with the requirements of the Consumer Protection (Gift Vouchers) Act 2019 and are valid for five years. c) when used to book courses, trips or holidays are non-transferrable and non-refundable.
d) cancellation charges apply for all methods of payment, vouchers or otherwise, in accordance with Terms and Conditions.
Complaints Procedure
1) If you are unhappy with the course, please talk to your Instructor, Skipper or the Chief instructor during the course or trip. 2) If you wish to take the complaint further please contact SailCork, Fort Lisle, East Hill, Cobh, Co. Cork, P24 Y309, Ireland Office, [email protected], +353 21 481 1237.
3) In the case of externally validated courses and products you may escalate a complaint to the relevant authority once the internal procedures above have been exhausted.
a) Irish Sailing accredited courses: Irish Sailing, Training & Certification Department, 3 Park Road, Dun Laoghaire, Co. Dublin, A96 K3C3, Ireland. www.sailing.ie [email protected] +353 1 271 0113
b) RYA accredited courses: Royal Yachting Association, Training Department, RYA House, Ensign Way, Hamble, Hants, SO31 4YA, United Kingdom. www.rya.org.uk [email protected] +44 23 8060 4181
c) VHF Courses: Mercantile Marine Office, Department of Transport, Room 503, Leeson Lane, Dublin D02 TR60, Ireland. www.dttas.ie [email protected] +353 1 678 3480
d) Gift Vouchers: Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin, D01 C576, Ireland. www.ccpc.ie +353 (1) 402 5500 or 1890 432 432 (within Ireland)
4) The deadline for making a complaint is 30 days after completion of the relevant course or trip.
Eddie English t/a SailCork and SailCork.com. Fort Lisle, East Hill, Cobh, Co. Cork, P24 Y309, Ireland. +353 21 481 1237 - [email protected] - www.sailcork.com April 2020
Equality Policy
We recognise the importance of affording equity, equal opportunity and fair treatment to all present and potential members.
We aim to ensure that all people irrespective of their age, gender, ability, disability, race, religion, ethnic, origin, creed, colour, nationality, social status or sexual orientation have a genuine and equal opportunity to participate in our sport at all levels and in all roles. That is, as a beginner, participant or performance athlete, and as a coach, official, manager, administrator or spectator.
We aim in our relationships with our members, volunteers and employees, applicants and in the provision of our sport, not to disadvantage any individual by imposing any conditions or requirements which cannot be justified.
We will never directly discriminate against any group or unintentionally indirectly discriminate, or in any way treat a person less favourably than others are treated in the same or similar circumstances.
SailCork supports Sport Ireland and Irish Sailing’s Inclusion and Diversity Mission:
o Irish Sailing’s mission is to provide an environment in which all our activities including sailing, windsurfing and powerboating are developed, supported, and promoted for everyone to enjoy. Our affiliated Clubs and Centres offer an inclusive, diverse, and welcoming sense of belonging to everyone, irrespective of gender, marital status, family status, sexual orientation, religion, age, race, or minority community and/or disability.
In Irish Law there are nine grounds for discrimination. SailCork strives to ensure equality in compliance with Irish Law:
1. Gender
2. Marital status
3. Family status
4. Age
5. Disability – provided SailCork can ensure a safe physical environment 6. Sexual orientation
7. Race
8. Religion
9. Membership of the Traveller community.